Terms and Conditions

1Introduction, Parties, and Defined Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between the following parties:

"the Company": niicee Digital Trainings & Solutions – FZCO, operating the brand allucanlearn.com, with registered offices at Dubai Digital Park, Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates;

"the Client": The individual or organisation completing the purchase, whether acting in a personal or professional capacity.

Throughout these Terms, "the Company" and "the Client" refer consistently to the parties as defined above. The following additional terms apply throughout:

• "Webinar" or "Services": the live virtual webinar sessions offered by the Company through the Website;
• "Website": allucanlearn.com;
• "Content": all intellectual property delivered through the Services, as defined in Section 8;
• "Attendee": any individual granted access to a Webinar session by the Client, including the Client personally where attending as an individual;
• "Organisational Purchase": a purchase made by or on behalf of a company or other legal entity, as distinct from a purchase by a private individual for personal use.

By completing a purchase, the Client confirms full acceptance of these Terms. Where the Client purchases on behalf of an organisation, the individual completing the purchase warrants that they have authority to bind that organisation.

2Description of Services

The Company provides live, instructor-led virtual webinar sessions delivered in real time over the internet. Sessions are conducted using secure online video conferencing technology. The specific platform and access details will be communicated to the Client prior to the session.

Unless expressly stated otherwise on the relevant product page or in the purchase confirmation, the Services do not include:

• Recordings, replays, or on-demand access to session content;
• Downloadable or supplementary course materials beyond those explicitly listed in the product description;
• Post-session coaching, support, or follow-up consultations.

The Company reserves the right to modify the content, format, instructor, or delivery method of any Webinar, provided the core subject matter remains substantially as described at the time of purchase. The Client will be informed of any material changes in advance.

3Eligibility and Authorised Attendees

3.1 Eligibility to Purchase

The Client must be at least 18 years of age to purchase the Services. Where the Client purchases on behalf of an organisation, the individual completing the purchase must have authority to enter into legally binding contracts on the organisation's behalf.

3.2 Attendee Policy

Access to a purchased Webinar is granted as follows:

• Where the Webinar is purchased for individual participation, access is personal to the Client and may not be transferred to any other person.
• Where the Webinar is an Organisational Purchase, an unlimited number of Attendees may participate, provided all Attendees are current employees, permanent staff, or directly contracted workers of the purchasing organisation. Individuals outside the purchasing organisation — including its clients, partners, or affiliates — may not attend under any circumstances.

In all cases, the Client is solely responsible for ensuring that session access is not shared with or extended to any ineligible person.

4Purchasing Process and Payment

4.1 Checkout and Payment Processing

All purchases are completed through the Company's online checkout system. Payment is processed securely by a third-party payment processor. By completing a purchase, the Client also agrees to the applicable terms of the payment processor in use at the time.

4.2 Pricing and Currency

All prices are displayed in the currency shown on the Website at the time of purchase and are exclusive of any applicable taxes unless otherwise stated. The Company reserves the right to amend prices at any time; price changes do not affect orders already confirmed.

4.3 Taxes

All prices are exclusive of any taxes applicable in the Client's jurisdiction. The Client is solely responsible for determining and complying with any tax obligations arising from the purchase under the laws of the Client's country, including VAT, GST, or withholding tax. The Company will issue a tax invoice upon request.

4.4 Order Confirmation

A purchase is confirmed when the Client receives an official order confirmation by email from the Company. This email constitutes proof of purchase and contains instructions for scheduling the Webinar session. If no confirmation is received within 24 hours of payment, the Client should contact the Company at the address in Section 17.

4.5 Failed Transactions and Chargebacks

The Company bears no liability for failed transactions caused by circumstances on the Client's side, including insufficient funds, expired payment methods, or inaccurate billing details. A booking is confirmed only upon successful receipt of cleared funds.

The Client must contact the Company and allow reasonable opportunity for resolution before initiating any chargeback or payment dispute. Initiating a chargeback without prior notification entitles the Company to suspend the Client's access to Services and pursue recovery of outstanding amounts.

5Session Scheduling

Following purchase confirmation, the Client will receive instructions by email for scheduling the Webinar session. The Client may select from any available time slot in the Company's scheduling system. The Company will make reasonable efforts to maintain availability but does not guarantee that any specific date or time will be available.

The Client is expected to schedule the session within 60 days of the purchase date. The Company reserves the right to set a reasonable deadline and notify the Client if a session remains unscheduled beyond this period. Failure to schedule a session does not entitle the Client to a refund.

It is the Client's sole responsibility to complete the scheduling process. The Company is not liable for sessions that cannot be delivered due to the Client's failure to schedule.

6Rescheduling

The Client may reschedule a confirmed Webinar session at no additional charge, provided the request is submitted no later than 3 (three) full business days before the scheduled session start time.

Requests received within 3 business days of the session may be accommodated at the Company's sole discretion but are not guaranteed. Sessions already in progress may not be rescheduled. The Company reserves the right to limit repeated rescheduling requests.

Business days are Monday to Friday, excluding UAE public holidays and any announced Company closure days.

7Cancellation and Refund Policy

7.1 Cancellation Schedule

Cancellation rights and fees are calculated from the date of purchase. The following schedule applies to all Webinar purchases:

Where no session has been scheduled at the time of cancellation, the window is measured from the purchase date. Sessions unscheduled beyond 60 days of purchase are treated as abandoned; no refund applies after this period.

7.2 Cancellation by the Company

If the Company cancels a confirmed session due to circumstances within the Company's control, the Client will be offered either: (a) a full refund to the original payment method, or (b) the option to reschedule at no additional cost. The Company will not be liable for any indirect, incidental, or consequential losses arising from such a cancellation.

7.3 Refund Processing

Approved refunds are processed to the original payment method. Refunds are typically completed within 5–10 business days, depending on the Client's payment provider. The Company bears no responsibility for delays caused by third-party processors.

7.4 Non-Refundable Circumstances

No refund will be issued where:

• The Client is dissatisfied with content that was accurately described prior to purchase;
• Technical difficulties arise on the Client's side (see Section 10);
• An Attendee partially attends or departs the session early;
• The Client makes a scheduling error, including incorrect time zone selection;
• The Client or its Attendees are removed from a session due to a breach of these Terms.

8Intellectual Property, Content Protection, and Prohibited Uses

This section applies equally to the Client and all Attendees. All restrictions are mandatory and non-waivable.

8.1 Ownership

All intellectual property rights in and to the Webinar sessions and all associated Content — including presentations, slides, frameworks, methodologies, exercises, written materials, graphics, audio, and visual elements — are and shall remain the sole and exclusive property of the Company. No rights in the Content are transferred to the Client or any Attendee by virtue of a purchase.

8.2 Limited Licence

Upon purchase, the Client is granted a limited, non-exclusive, non-transferable, revocable licence to access and participate in the purchased Webinar session solely for personal or internal training purposes. In the case of an Organisational Purchase, this licence extends to Attendees designated by the Client under Section 3.2. The licence expires upon conclusion of the session.

8.3 Prohibited Acts

The following are strictly prohibited for the Client and all Attendees, without exception:

• Recording the session in any format — audio, video, screen capture, or any other means;
• Taking screenshots, photographs, or any still image capture of any part of the session;
• Reproducing, copying, transcribing, or otherwise capturing Content in any medium;
• Sharing, distributing, uploading, publishing, or making available any Content or any part of a session to any third party;
• Creating derivative works, training materials, or courses based on or derived from the Content;
• Sub-licensing, reselling, or commercialising the Content or access to any session;
• Sharing session access credentials or links with any person not authorised under Section 3.2;
• Removing, altering, or obscuring any copyright notices, trademarks, or proprietary markings.

8.4 Enforcement

Any violation of Section 8.3 constitutes a material infringement of the Company's intellectual property rights. The Company reserves the right to pursue all available civil and criminal remedies, including claims for damages, injunctive relief, account of profits, and full recovery of legal costs. The Company may employ technical measures to detect and prevent unauthorised recording or capture during sessions.

9Attendee Conduct

All Attendees must conduct themselves professionally and respectfully at all times. The Client is responsible for the conduct of all Attendees it grants access to and shall be held accountable for any breach of these Terms by an Attendee.

The following are strictly prohibited during any session, in addition to the acts set out in Section 8.3:

• Disruptive, offensive, threatening, harassing, or inappropriate behaviour toward the instructor or other Attendees;
• Any commercial use of the session, including training third parties or external consultants;
• Any unlawful activity.

The Company reserves the right to remove any Attendee from a live session immediately and without prior notice if their conduct breaches these Terms. Removal does not entitle the Client to a refund.

10Technical Requirements

Webinars are delivered via internet-based video conferencing. The Client is responsible for ensuring that all Attendees have a compatible device, stable internet connection, and required software prior to the session. Specific technical requirements and the conferencing platform will be communicated in the booking confirmation or session reminder.

The Company is not responsible for any inability to participate due to:

• Insufficient internet connectivity or bandwidth on the Client's side;
• Incompatible devices, operating systems, or software;
• Firewall, VPN, or network restrictions imposed by the Client's IT environment;
• Failure to install or configure required software in advance.

In the event of a technical failure on the Company's side that prevents the session from being delivered, the Client will be offered a reschedule at no additional cost. This is the sole remedy available in such circumstances.

11Limitation of Liability

11.1 No Warranty

The Services are provided on an "as available" basis. The Company makes no warranties, express or implied, as to fitness for a particular purpose, uninterrupted availability, or the accuracy or completeness of Webinar content, except where required by mandatory applicable law.

11.2 Liability Cap

To the fullest extent permitted by applicable law, the Company's total aggregate liability to the Client for any and all claims arising out of or in connection with these Terms or the Services shall not exceed the total amount paid by the Client for the specific Webinar giving rise to the claim.

11.3 Exclusion of Consequential Loss

The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, business, data, or reputation, whether or not the Company has been advised of the possibility of such loss.

11.4 Force Majeure

The Company shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, government action, power failures, or third-party platform outages. The Company will use reasonable efforts to reschedule affected sessions as soon as practicable.

Nothing in this Section excludes liability that cannot lawfully be excluded, including liability for fraud or wilful misconduct.

12Indemnification

The Client shall indemnify, defend, and hold harmless the Company and its officers, directors, employees, and representatives against any and all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or related to:

• The Client's or its Attendees' use of the Services in breach of these Terms;
• Infringement of the Company's intellectual property rights under Section 8;
• The attendance of any person not authorised under Section 3.2; or
• Any material misrepresentation made by the Client in connection with a purchase.

13Privacy and Data Protection

The collection and processing of personal data is governed by the Company's Privacy Policy, available on the Website and incorporated by reference into these Terms. By completing a purchase, the Client consents to the processing of personal data as described therein.

The Company processes personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection ("PDPL"). Where the Client or its Attendees are located in the European Union, the General Data Protection Regulation (EU) 2016/679 ("GDPR") additionally applies. In such cases, data subjects retain all rights under the GDPR, and the Company ensures appropriate safeguards are in place for any transfer of personal data outside the EU/EEA.

Personal data may be shared with third-party service providers solely to the extent necessary for delivering the Services. The Company takes appropriate steps to ensure such processors maintain adequate data protection standards.

14Modifications to These Terms

The Company reserves the right to amend these Terms at any time. The current version will always be published on the Website with its effective date. Where changes are material, the Company will take reasonable steps to notify the Client. Continued use of the Services following publication of revised Terms constitutes the Client's acceptance of the updated Terms.

15General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any specific terms communicated at the time of purchase, constitute the entire agreement between the parties regarding the Services and supersede all prior representations and understandings.

15.2 Severability

If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, without affecting the remaining provisions.

15.3 No Waiver

Failure or delay by the Company in exercising any right does not constitute a waiver of that right.

15.4 Assignment

The Client may not assign or transfer any rights or obligations under these Terms without the Company's prior written consent. The Company may freely assign its rights and obligations in connection with a corporate restructuring or transfer of business.

15.5 Language

These Terms are drafted in English. In the event of any conflict between an English version and any translation, the English version prevails.

16Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, in particular the laws of the Emirate of Dubai.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation within 30 calendar days of written notice. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief before any court of competent jurisdiction.

17Contact Information

For all enquiries, cancellations, rescheduling, data protection matters, or complaints: