FAQ — Frequently Asked Questions

No fluff, no endless slides. This 120-minute live webinar is packed with practical demos. The first 90 minutes are 100% business-relevant and immediately applicable to your company. After that, you'll have 30 minutes to ask your questions directly — live with the trainer.

Unlimited participants — as long as everyone belongs to the same company. One flat price, no per-seat fees. Spread the word internally and get your whole team in.

The webinar runs via Microsoft Teams. You can join via the Teams app or directly in your web browser — no installation required. The access link is sent automatically by email right after booking.

Always the latest. After every major Apple OS update, we revise the content promptly so it stays current. You can rebook at any time to keep your team up to date.

Each webinar is assigned a level number so you can instantly find the right starting point for your team — no guesswork needed. The higher the number, the deeper the content goes.

• 100 · Starter
  No prior experience needed. Perfect for anyone picking up the device for the first time or who has only used the basics.
• 200 · Explorer
  You're comfortable with the basics and ready to start discovering what else your device can do.
• 300 · Confident
  You use the device daily without hesitation. This level builds on that independence and removes the remaining gaps.
• 400 · Productive
  You're ready to make the device genuinely work for how you work — saving time and reducing friction.
• 500 · Fluent
  Using your device feels natural. This level refines your workflow and closes the last inefficiencies.
• 600 · Connected
  Your device no longer works in isolation. This level focuses on making everything work together.
• 700 · Skilled
  You handle complexity confidently. This level takes you into deeper capabilities most users never explore.
• 800 · Advanced
  You go beyond default settings and configurations. This level is for users who want full control of their device.
• 900 · Pro
  Full mastery. You know the device inside out and are often the person others turn to for answers.

Not sure which level fits your team? Start one level lower than you think — it's better to cover the ground solidly than to skip steps that matter.

We offer webinars in English and German. You choose your preferred language when scheduling — simply pick a date from the trainer's calendar after purchase, where both language options are available.

Anyone with purchasing authority in your company — an IT manager, HR lead, department head or executive assistant. The personal booking link is sent to the email address used at checkout, so make sure it lands in the right inbox.

Absolutely. The booking link you receive by email can be forwarded to any colleague responsible for scheduling — your team coordinator, HR manager or office manager. Whoever holds the link can open the trainer calendar and pick a date. One link, one appointment.

No problem at all. The person who completes checkout receives the booking link by email. They simply forward it to whoever is managing the scheduling. That person selects a date from the live trainer calendar, and confirmations go out automatically to all parties. No back-and-forth needed.

Right after payment, you receive a personal booking link by email. Open it, choose a date and time from the trainer's live calendar, and you're confirmed instantly. The webinar link and all details are sent to you and your participants automatically.

Life happens. Use your booking link to reschedule directly in the calendar — no need to contact us. Please try to give at least 48 hours' notice so we can offer the slot to someone else.

Absolutely. The flat price covers everyone in the company regardless of team size. For a small team, the value per person is actually higher — three people getting hands-on, personalised training with live Q&A is something no video course can match.

Each webinar is levelled (100–900) so you can pick the right starting point for your team. Beginners and intermediate users are often in the same session — the content is structured to bring everyone up to speed progressively. For mixed teams, we recommend starting with a lower level and booking a follow-up for those who want to go deeper.

Each booking covers one session on one date. If you want to run the same webinar for two separate groups — for example, different departments or locations — simply book it twice. Each booking comes with its own scheduling link.

We encourage getting as many people in as possible — the session is live and not recorded. If attendance is low, consider rescheduling to a date that works better for the team. Use your booking link to pick a new slot at no extra cost.

No installation required. The webinar runs via Microsoft Teams, which participants can join directly in their web browser. The access link is included in the confirmation email sent after booking.

Payment is processed securely via Stripe. We accept all major credit and debit cards. You'll receive a payment receipt immediately after checkout. Make sure to enter your correct company details — they appear on your invoice.

Yes. A payment receipt is sent automatically right after checkout. We follow up with a formal invoice separately. If you need specific billing details or a different format, just reach out to hello@allucanlearn.com.

The Partner Program is for resellers, Apple device dealers, IT service providers, and anyone who regularly works with business customers who use Apple devices. As a partner, you get access to a personal discount code, book webinars on behalf of your customers, and handle the commercial side however works best for your business relationship.

You book and pay for the webinar directly — using your partner discount code at checkout. You receive the invoice. The scheduling email with the booking link is automatically sent to the email address used at checkout. You forward that link to your customer, who then picks a date and time directly in the trainer's calendar. Your customer schedules it — you stay in control of the commercial side.

Absolutely — that's entirely your call. Some partners absorb the discount and invoice their customer at full price, keeping the margin. Others pass it on as an added incentive — for example, when they've already sold devices or other services and want to add value to the relationship. There are no rules on how you use it. The discount is yours to work with.

No. You can offer the webinar as a standalone benefit or added value without invoicing your customer at all. Some partners include it as part of a broader service package. Others use it as an incentive after selling hardware or onboarding services. How you structure it with your customer is completely up to you — we only invoice you.

Anyone who regularly introduces Apple products or services to business customers — Apple resellers, IT consultants, managed service providers, device leasing companies, onboarding specialists. If your customers end up with Apple devices on their desks and need to get productive fast, this program is built for you.

Register via the partner form on our website. Once approved, you'll receive your personal discount code and a brief overview of how the booking flow works. There's no fee to join and no minimum volume required.